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15-+minute waits on hold to speak to customer service, when you do get them you're often disconnected, and if they do talk to you, expect to be given false, misleading, and conflicting information from every person you speak to. I've tried to close the account for a...
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Anonymous
Anonymous

You didn't get or put any of it in writing. This is all your own fault. Forget telephones, forget e-mails, forget text messages ( they do ) and keep all correspondence in writ...

1.0
I didn't like
  • This aspect of online banking that i described
  • Misleading information
  • Incompetence of staff
#1345454
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Citizens Bank - Disgusting

Leave me along and stop taking my money! Thief’s !!!
1.0
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#1343082
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I went to Citizens bank located on 8 mile and Greenfield across from the old Northland Mall on Monday morning. There were 7 employees and 2 customers, that’s including me in the building. I stood in line for approximately 7-8 minutes before I was acknowledged by...
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Anonymous
Gary Ockunzzi

Yes, their customer service department, is the worst of any bank's that I have every experienced, over my almost 50 years of experiences with various banks in numerous states.

#1340196
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Worst bank ever, which I have been a member over 50 years, but no longer. Letter received today stating an overdraft on account the bank has been taking $20.00 for over a year. All money gone plus overdraft fee????? They love taking your money. Took money out of this...
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#1320429
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Citizens Bank - We have 2 accounts but gonna cancel soon

They charged me for excessive transaction fee when All I did is moving my money to saving account? Wtf? I work hard everyday to save a little money and you took it away because I transfered money to saving account 7 times a month? Tell the customers that when they open a saving account
2.2
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Roxbury, Massachusetts
#1312615
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Citizens Bank - Lost a debit card and your company says 24/7 days d a week w

Bn calling all day no answers by phone, I'm going to change banks it says I, can reach you 24/7 no such luck
#1304459
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I had chosen citizens bank to take out student loans. Although the gentlemen i was working with was very polite he had us there for 3 hours. Couldnt seem to do any of it on his own. Was constantly calling others over to help him. Just called back to tell us we were...
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1.0
#1296021
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Citizens Bank - Horrible wait time at counter

Ive been to 3 diff locations in westerly and hope valley ri and the wait is horrible and getting worse. Most times i leave without doin any banking. Total waste of time and they dont care.
1.0
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Diversity of Products or Services
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Website
#1295315
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I am on a very limited income i get paid once a month on direct deposit once again you have charged me a 35 dollar overdraft fee for less than a 5 dollar overdraw now by the time i get paid i will be in the hole over 100 dollars this is insane i love my local branch as...
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4.1
#1294227
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Contact Citizens Bank

Mailing Address:
Citizens Bank RJW-218
P.O. Box 42002
Providence, RI 02940-2002
Phone:
(800) 428-7463
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Citizens Bank Products and Services

I went to the citizens bank on june 26,2018 tuesday around 345pm eastern time. Central avenue and Michigan Avenue,Detroit, Michigan.It wasnt even posted.i didnt have any money to eat,so i stopped in to get money.well,i went in and the teller says our computers are down...
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3.1
I liked
  • Hours open
I didn't like
  • Staff that are confused
#1289463
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