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Ok I have been with Citizens Bank for quite a long time my issue and I am curious if others have had this problem she bought a car seat last week I think the money was taken out and shows in her account day before yesterday or maybe yesterday all the sudden the money...
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Anonymous
William

First : come up for air.Second : use punctuation , properly.Third : I will read your complaint.

#1190359
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Citizens Bank continuously claims we did not pay and they assessing us a late fee, when we already sent payment and they have not processed it. We know this because our bank indicates our payment was sent timely and received by citizen bank. Then, citizen bank took our...
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I didn't like
  • Staff that are confused
  • Staff that cannot help
  • Companies willingness to hurt consumers for their mistakes
#1185915
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Citizens Bank - They don't card about safety in drive thru

Thr drive thru has been damaged ag citizrns bank in east providence for months, its has damaged my car ,and when i called tk complain the woman didnt care.why should i use them when they dont even have 5he decentcy to havd to safe dtivethru for use.its redicules, i am ser I ously considerib g putt I ng a claim in for damages to my car
#1185671
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I have never experienced such poor customer service in my life. I have spoken to serval different csr for citizen bank and the lack of customer service is outrageous. The agents talk down to you, talk over you, disconnects the line on you and most of all there tone and...
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1.0
#1179725
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Tried to take money out of atm pa266 it malfunctioned cash door didnt open this happened during branch business hours took money from account showed teller receipt citizens said need to file claim wouldnt get my money for 7 to ten days have to check machine to see if...
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1.0
#1164961
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Citizens Bank - Ignorant mgr

Paid off my credit card with a check for over 5000.00 and they still wanted there 78 dollar interest from the previous statement till that payment. They said that's not the payoff total on your new statements. Guess there real hard up!!! Never will do business with them Again!!!
1.0
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#1158443
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In my opinion, perfectly horrible customer service. I've had the same safe deposit box for about 30 years. At first this was at a bank that Citizens Bank took over. Then it has been citizens for maybe 20 years. However, I now have three boxes there. Out of the blue I...
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Anonymous
William

Something is missing from this story.

#1154144
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I am a business and personal customer for years. I have a business account that took forever one day to get signed up for and involved the manager and sales person. 6 months later they give me a hard time for depositing checks under my DBA name, which has not changed...
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#1146839
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I went on a cruise with Norwegian and I set my method of payment as cash only. I used my debit card for my acct. Unfortunately my husband got sick and we had to use their medical facility. The day after I rec, a note at our cabin stating the following"our records...
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Anonymous
Anonymous

How in the world did you rack up a 3K medical bill on a cruise ship?

#1135996
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Worst service bank ever (I know I used to work there). We stupidly kept some accounts in Citizens and after being burned for extended holds yet again, will be pulling them. I deposited checks from my other bank into my account and my husband's on the same day. The...
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Anonymous
shanna

YES IT'S TRUE DON'T BANK WITH THEM THEY ARE NOT FOR THE CUSTOMER

#1135031
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