This bank took $700.00 out of my account because of an error with Zelle. I spend over 2 Hours on the phone with them. They DON'T have any explanation about where the money is. They only tell me it take 52 hours to come back into the account; Sam Garloff is the work...Read more
Citizens Bank took every penny out of my acct with no prior notification. I understand that it is legal for them to do if you owe a past due amount. The problem is, there was no prior notification to try and resolve this 8 year old debt. This debt was completely...Read more
In April 2018 I received a call from Citizens Bank regarding a transaction of $140.00 for Skip the Dishes and Grubhub. Did not authorize. They stopped it. Yet later that dau they authorized a transaction for Lyft for a ride sharing that I did NOT authorize cuz I was at...Read more
Citizen's Bank is the worst bank I've dealt with in my life. I had some issues over 5 months ago. I had to close and open a account because it was compromised. It took about 1 month to get my new account assigned with new numbers. I had spoken to several different...Read more
I didn't like
- Customer service
https://www.huffingtonpost.com/2012/04/26/citizens-bank-settles-overdraft-suit_n_1456105.html The still engage in outrageous fees by not processing checks while holding on to deposits for credit. Back to their old tricks. Processing checks and holding checks waiting...Read more
Citizens Bank - Not notified of fees
I was charged 4.99 on my savings account bc I was below the $200 minimum. This started in January 2018 WITHOUT my knowledge or consent. I will be calling the attorney general and financial department to report illegal activity . Do not use this bank I regret it so much
I closed my account because a company had my debit info and I asked them not to pay company if I don't have enough funds, they paid and charged me 35$, so I closed all my accounts including CD and will not use them again.Read more
used auto deposit app from Citizens on phone to deposit check. Accepted. 5 days later charged $20 for 'blurry deposit' and deposit money removed from account. Told bad check. It was not . Then had to physically go to bank to redeposit same check. Now again. Deposited 2...Read more
We have a RV loan for over 10 years never had a late payment we moved in Dec sent the change of address we haven't received a statement for the last 4 months we have called 11times still no statement paid twice with atm. We called again for number 12 we will make a...Read more
Citizens Bank - Dirty banks
Every time I go to any Citizen bank in Erie Pa even the ones in Giant Eagle I am shocked at the condition of the place. The carpets are gross. The chairs are stained and filthy and the place is run down.
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