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we bought a vehicle and financed it with Citizens bank. we paid it off in March and never revceived the title.

when I called I was given their title dept and told I had to pay for the title. I refused. they told me Citizens never authorized the release of the title and to call them back.

after being disconnected, transferred multiple times and on hold for eternity I was told there was nothing they could do that I would have to pay for a duplicate title. I am refusing to do that and waiting for a response from someone higher up at this time.

Location: Newton, Massachusetts

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Guest

I canโ€™t get a release of lien on a paid off HELOC from them either. Terrible bank and I wonโ€™t trust them with a dime.

Guest

I paid my car off and never got title. When I call Citizens One they say they mailed it a month ago by regular mail.

No tracking number and don't know where it is.

They say I can go to my motor and pay to have a duplicate one done. Really who does this.???

Guest

Same problem I have - paid off in February, never received title, all they would supply later was a lien release for $25. I spoke with my Illinois DMV rep just now and they said the lender is required to supply a duplicate title in this situation, but I haven't followed up on this yet.

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