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Moved out of the country was told all I needed was a swift code. What I went to transfer some of my money was told I needed a contract and a seven digit PIN number have waited weeks for them to fix the problem because branch manager gave me the incorrect information...
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1.2
#1104211
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I recently went over seas for a few months. I had thought I cancelled all of my automatic payments, but the cancellation of a gym membership was denied, so I was charged for the 3 months I was over seas. Obviously this isnt the banks fault, I was just unaware....
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1.0
I didn't like
  • Customer service
#1084593
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Citizens Bank is the worst bank in the history of LIFE. They charge you senseless overdraft fees even when you tell them YOU WANT TO CHANGE YOUR OVERDRAFT PREFERENCES AND STOP PAYMENTS FROM GOING THROUGH IF YOU DON'T HAVE MONEY IN YOUR ACCOUNT. They refuse to do it....
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1.0
#1081026
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Citizens Bank Drive-trough Facility Review

Citizens Bank
#1027054
2.8
Details
On March 24,2017 Friday,in Morning between 10 am to Noon,at,Citizens Bank on Michigan Avenue At Central. There was 2 minor Accidents at Drive thru for Banking. It is only a one way drive thru here. It's not a 2 way. Their is no signs posted here. It needs to be posted here for customers and others. This will prevent future accidents in the Future. And any injuries.
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Citizens Bank Car Loan Review

Citizens Bank
#959244
I have my car loan thru Citizens Bank and wanted to pay the loan off. I called the number in Buffalo Grove, IL but it just kept ringing all day long. They can't put a dam recording on the phone? Ridiculous!
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Citizens Bank Customer Care Review

Citizens Bank
#957320
2.0
Details
I have accepted the fact at Citizens Bank,the teller shortage. It's just the way it is. They don't hire fast enough. It doesn't make any sense in A City of Detroit with 35% unemployment. I have accepted the fact that many people just don't want a job. It's just the way it is.
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Citizens Bank Checking Account Review

Citizens Bank
#931834
1.0
Details
This is the worst bank!! Stay away from them!! They are thieves!!
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This is the worst bank ever.They have their system set up to trick everyone in how much money that you actually have.I have had several problems in the past that was a struggle to fix.No one should have to struggle and what makes it worst they never fix it so it will...
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1.0
I didn't like
  • Make excuses up
  • Find ways to take money
  • Will not fix problems
#1070968
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I had a car loan at citizens. On May 22, 2017 I paid it off. After waiting a month I called because I never received my title. I called on June 24, 2017 and was told it had been sent. They said they would excute another one. Well they didn't send another one they sent...
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#1066234
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I’m writing this because I had an upsetting experience happen to me today while trying to get my original credit limit reinstated on my Citizens credit card per a letter I received after mistakenly using my Citizens credit card instead of my daughters Citizens debit...
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1.0
I liked
  • Csr i dealth with in plymouth citizens
I didn't like
  • Ridiculous outcome with veronica or vanessa in cr dept
#1062702
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Charging me over $175 overdraft dees although refund from merchant posted the same day. Knowingly checking my balance before making any purchase, with one incident where amazon took money for prime membership I did not plan to renew. Amazon returned the money on the...
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#1061254
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When I logged into my checking account online, I noticed I had a $70 overdraft fee for 2 transactions. I opened the e-notice and found the 2 transactions that fees were for. However, when I look at my transactions on my account online it shows that I have funds...
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1.0
I liked
  • Going to cancel tomorrow
I didn't like
  • Surprise fees
  • Find ways to take your money
#1060941
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Incident: 13 June 2017 around 7:51pm shikebashirzay@yahoo.com My name Halima Shirzay and I her daughter Shikeba Shirzay wanted to have our access online re-set. My mother who has been customer of Citizens Bank for over 5 years now. Even though with all these years my...
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1.0
I didn't like
  • Customer service
#1060659
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I am very disappointed in your customer service. I sent Tamara Terrell the required loan information she asked for on May 19. She sat on it until June 5. She would still be sitting on it if I hadn’t reached out to her. That is 18 days! What’s worse is she never...
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Anonymous
Anonymous

Hope you enjoy PNC you pompous condescending ***

1.0
Glenshaw, Pennsylvania
I didn't like
  • Customer service
#1057854
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