Citizens Bank
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Citizens Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citizens Bank has 1.6 star rating based on 155 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Citizens Bank to a friend or colleague.
- Rating Distribution
Pros: Friendly tellers, Hours open, Customer service.
Cons: Customer service, Nobody knows whats going on, Incompetence.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citizens Bank has 1.6 star rating based on 155 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Citizens Bank to a friend or colleague.
- Rating Distribution
Pros: Friendly tellers, Hours open, Customer service.
Cons: Customer service, Nobody knows whats going on, Incompetence.Recent recommendations regarding this business are as follows: "Find a local bank", "I wouldn’t recommend no help from main office no way to get gas nor food shop", "I would go in the actual bank and open an account. Avoid opening online. Also they won’t say anything to me. Said I will get a letter in the mail. I’m just going to open a new bank account with someone else. This is just disrespectful to consumers. I need to know my pay is going to be deposited to the account and I’ll be able to get the funds and they won’t call me back. Avoid this bank if you don’t want this happening to you. Still locked out of Mobile Banking.", "Not citizens bank.", "Watch the bank u choose.".
Most users ask Citizens Bank for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Citizens Bank Reviews
"Need Title"
hello good day can you contact me by email please julioexclusa@***.com thank you have a blessed day
"Tax statement Replacement"
Just needed to talk to a person about a tax form. Couldn't find a 800 number anywhere on their website. Once I found an 800# it took 3 transfers to get to the...
Omaha, Nebraska
Tax statement Replacement
User's recommendation: Find a local bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bank account under review?
- No advice
- No communication
Preferred solution: I would like to know if the account is going to stay open so I don’t have to worry where my pay is going. This bank don’t understand that.
User's recommendation: I would go in the actual bank and open an account. Avoid opening online. Also they won’t say anything to me. Said I will get a letter in the mail. I’m just going to open a new bank account with someone else. This is just disrespectful to consumers. I need to know my pay is going to be deposited to the account and I’ll be able to get the funds and they won’t call me back. Avoid this bank if you don’t want this happening to you. Still locked out of Mobile Banking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henrietta, New York
I have an old account with you
Preferred solution: My account back online from the one linked to my phone number 3472593978 .I lost my old phone and can't get in my account.
Tampa, Florida
Need Title
Car loanFor car loan balance
Preferred solution: Lower my car long
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transfers to external accounts purposely held up.
User's recommendation: Not citizens bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slowest transfer processing.
User's recommendation: Watch the bank u choose.
My debit card
- Good people at the branches
- Main office does not help you
Preferred solution: Nothing just my new card and get your main office to get their *** together
User's recommendation: I wouldn’t recommend no help from main office no way to get gas nor food shop
Doylestown, Pennsylvania
Truck loan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Slowest deposit processing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Xbox Financing Scam
- Thief
- Continued harassment
- Scam
User's recommendation: Run away as fast as you possibly can.
Philadelphia, Pennsylvania
Will not release my check
Changed my funds availability to 7 days later than promised. Told me issuing bank doesnt pay their bills Made calls to issuing bank and they will gladly verify the funds.
Bank manager at my bank REFUSES to call and verify that the money is there. Banks are to issue a payment of &5,255 when an extended hold is placed on your account. This is an FDIC law. My bank will NOT release a dime to me.
Xmas is 13 days away.
I have no money to make ends meet, no tree and cannot afford gifts for my younger grandkids. This is my Workmens Compensation Settlement ( and a lousy one at that) that I have now waited 3 years for.
User's recommendation: Find a trustworthy bank that has their customers back at all times.
Albany, New York
Drive ups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trash teller stealing money from customers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Armonk, New York
Would not open a 250M CD for me
User's recommendation: stay away
Speak to representative in the lean department
About
, , ,
Citizens Bank is an American financial services establishment. The bank is headquartered in Providence, Rhode Island. The bank operates its branch offices in 13 U.S. states. Citizens Bank is a privately owned bank. It is a wholly owned subsidiary of Royal Bank of Scotland Group. The bank was founded in 1828. At the present time Citizens Bank is a federal stock savings bank.
Citizens Bank provides a diverse range of financial services: commercial banking, consumer banking, investment management, credit cards servicing, originating and processing of various kinds of loans: personal loans, home equity loans, student loans, and much more.
Citizens Bank is ranked 218 out of 1246 in Banks category
USA
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Didn’t your settlement check come from your attorney? Something sounds off here.