Anonymous
map-marker Omaha, Nebraska

Tax statement Replacement

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Just needed to talk to a person about a tax form. Couldn't find a 800 number anywhere on their website. Once I found an 800# it took 3 transfers to get to the right person.
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User's recommendation: Find a local bank

Jason R Vef

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Verified Reviewer

Bank account under review?

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I joined Citizens bank online and have it set up for direct deposit from my employer UPMC. I was locked out of mobile banking and was told my account is under review for fraud. I recently moved which is the only thing that I can think which would flag maybe fraud but I really want to have Citizens as my bank because its right across the street from work from me. I need to know if I need to undo my direct deposit set up with work ASAP. This account was not opened as fraud. Please someone reach out to me. Thanks.
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Cons:
  • No advice
  • No communication

Preferred solution: I would like to know if the account is going to stay open so I don’t have to worry where my pay is going. This bank don’t understand that.

User's recommendation: I would go in the actual bank and open an account. Avoid opening online. Also they won’t say anything to me. Said I will get a letter in the mail. I’m just going to open a new bank account with someone else. This is just disrespectful to consumers. I need to know my pay is going to be deposited to the account and I’ll be able to get the funds and they won’t call me back. Avoid this bank if you don’t want this happening to you. Still locked out of Mobile Banking.

Walter C Tpa

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Verified Reviewer
| map-marker Henrietta, New York

I have an old account with you

Citizens Bank - I have an old account with you
A year ago i made an account.i lost my phone have been without my account. The account phone number was 347-259-****
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Loss:
$110000

Preferred solution: My account back online from the one linked to my phone number 3472593978 .I lost my old phone and can't get in my account.

Eliza Luz
map-marker Tampa, Florida

Need Title

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hello good day can you contact me by email please julioexclusa@***.com thank you have a blessed day
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Kebeh K

Car loanFor car loan balance

Want to know my balance on my car alone and I want to pay off decimal before the year ends does a reason I want to find out from customer service what is my badass
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Preferred solution: Lower my car long

Dan P Lqp

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Verified Reviewer

Transfers to external accounts purposely held up.

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So every week if I transfer money out of one account and into another day on Monday. That money will not even begin to move until Thursday late. That's ridiculous. You don't hold funds due to transfer for any reason.
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User's recommendation: Not citizens bank.

Dan P Lqp

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Verified Reviewer

Slowest transfer processing.

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I set a money transfer from one bank, citizens to another bank at 6am on the 12th for under 50 dollars. The transfer ends up not being sent until 3 days later at the banks practices. That's not doing as I asked and transferring money. That's holding money that is slated to leave the bank. Knock it off and transfer when told please.
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User's recommendation: Watch the bank u choose.

Scott S Fdt

My debit card

I needed a new debit card I went to a couple branches they were so nice but card machines are down at the branches . The main office no one picks up and when one person did they did nothing and hung up
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Pros:
  • Good people at the branches
Cons:
  • Main office does not help you

Preferred solution: Nothing just my new card and get your main office to get their *** together

User's recommendation: I wouldn’t recommend no help from main office no way to get gas nor food shop

Anonymous
map-marker Doylestown, Pennsylvania

Truck loan

no complaint. I'm going to be late on my truck payment. I wanted to make sure it wouldn't cause problems. I'm going through some hard times in life right now. whoever the lady was that talked to me deserves a raise. she was very nice and literally made me cry by saying something nice before I hung up. thank you.
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Dan P Lqp

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Slowest deposit processing

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I made a deposit transfer of 25 dollars and only 3 days later will the bank send it. What's happening with that money in the first place after I say transfer.
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Stephen F Qbz

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Verified Reviewer

Xbox Financing Scam

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I am sick and tired of you people demanding money from me. Its been well over 3 years now, I have paid EVERY DOLLAR THIS PRODUCT IS WORTH! OVER 900$!! Stop sending me emails. Stop demanding money. I ABSOLUTELY WILL NOT PAY YOU ANYMORE! Consider this your cease and desist - DO NOT CONTACT ME AGAIN! DO NOT DEMAND COMPENSATION FROM ME AGAIN! NOTICE: THIS ACCOUNT HAS BEEN SATISFIED AND CLOSED!
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Loss:
$200
Cons:
  • Scam
  • Thief
  • Continued harassment

User's recommendation: Run away as fast as you possibly can.

Anonymous
map-marker Philadelphia, Pennsylvania

Will not release my check

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Changed my funds availability to 7 days later than promised. Told me issuing bank doesnt pay their bills Made calls to issuing bank and they will gladly verify the funds.

Bank manager at my bank REFUSES to call and verify that the money is there. Banks are to issue a payment of &5,255 when an extended hold is placed on your account. This is an FDIC law. My bank will NOT release a dime to me.

Xmas is 13 days away.

I have no money to make ends meet, no tree and cannot afford gifts for my younger grandkids. This is my Workmens Compensation Settlement ( and a lousy one at that) that I have now waited 3 years for.

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User's recommendation: Find a trustworthy bank that has their customers back at all times.

1 comment
Guest

Didn’t your settlement check come from your attorney? Something sounds off here.

Anonymous
map-marker Albany, New York

Drive ups

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Why are the drive ups closed this is ridiculous it is hard for me to walk so the drive up is convenient. Does any branch have a drive up near Latham NY.
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Daniel W Fwo

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Verified Reviewer

Trash teller stealing money from customers

In Citizens bank Glassboro NJ. Purchased a bank check. The same check I purchased month over month year over year for the past 2 years now. There is NEVER A FEE! This teller didn't like that and charged me an added 10 bucks that doesn't exist on any record of charge. The bank even said initially that because it's not showing up it doesn't exist. They have no idea who they are telling that to. I'll spend 1000 on attorneys to bury these ppl burring the truth.
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Loss:
$10

Preferred solution: Full refund

phil l Vql

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Verified Reviewer
| map-marker Armonk, New York

Would not open a 250M CD for me

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I drove 30 minutes to the branch and arrived 30 minutes prior to closing. The hostess said they wouldn't do it because it would take too long and I should make an appointment another day and drive another 30 minutes. My experience at other banks is that if you are inside before the doors close the transaction is taken care of.
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User's recommendation: stay away

Maria P Rxy

Speak to representative in the lean department

My agreement with MRS BPO LLC I was told to call Citizen to have a letter sent out to me so I can have the lean against the 1998 Toyota Camry release
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About

Related Companies

Citizens One, CCO Mortgage, Citizens Property Insurance Corporation, Citizens Bank NA

Summary

Citizens Bank is an American financial services establishment. The bank is headquartered in Providence, Rhode Island. The bank operates its branch offices in 13 U.S. states. Citizens Bank is a privately owned bank. It is a wholly owned subsidiary of Royal Bank of Scotland Group. The bank was founded in 1828. At the present time Citizens Bank is a federal stock savings bank.

Citizens Bank provides a diverse range of financial services: commercial banking, consumer banking, investment management, credit cards servicing, originating and processing of various kinds of loans: personal loans, home equity loans, student loans, and much more.

Citizens Bank reviews and complaints

Citizens Bank is ranked 215 out of 1245 in Banks category

Area Served

USA

Payment Methods

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