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Citizens Bank

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Citizens Bank is an American financial services establishment. The bank is headquartered in Providence, Rhode Island. The bank operates its branch offices in 13 U.S. states. Citizens Bank is a privately owned bank. It is a wholly owned subsidiary of Royal Bank of Scotland Group. The bank was founded in 1828. At the present time Citizens Bank is a federal stock savings bank.

Citizens Bank provides a diverse range of financial services: commercial banking, consumer banking, investment management, credit cards servicing, originating and processing of various kinds of loans: personal loans, home equity loans, student loans, and much more. Please try to contact Citizens Bank Customer Service directly prior to posting any complaints on this site.

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Citizens Bank Complaints & Reviews

Citizens Bank Reviews

Rkher
Citizens Bank - Unfair fees, poor customer service

Citizens Bank is without a doubt the worst bank I have ever worked with. They have been charging me $7.95/month to allow my Intuit Quicken software to synchronize wi...

#289238
Jan 15, 2012
46

AvoidCit...
Citizens Bank denied loan to well qualified vet

Citizens Bank (aka Charter One) denied a loan to us despite 36% debt to income ratio including new house payment, 25% down (used as cash reserved, per a VA loan), and both borrower...

#264441
Sep 27, 2011
174

Tyjuslys...
Citizens Bank - Paid off loan - bank will not send title

We bought a vehicle and financed it with Citizens bank. we paid it off in March and never revceived the title. when I called I was given their title dept and told I had to pay for ...

#262852
Sep 19, 2011
254

11Wed
Citizens Bank - Unreasonable Service Fees

The first unreasonable fee I received related to checks I received as wedding presents. I deposited the checks. A few days later, I received a letter in the mail from Citizens Bank...

#255387
Aug 14, 2011
295

Anonymous
Citizens Bank - Citizen bank inconciderate to customers

Imagine walking in to your bank (citizens bank) to purchase a money order for $220.00 and the teller tells you the fee is $10.00 dollars...then proceeds to tell you that you have t...

#254102
Aug 08, 2011
223

Anonymous
Citizens Bank - I am not happy about Citizens Automobile Financing

Car got repoed. Not Happy. My wife went out on disability. We could not make the car payments for three months. I called them. Begged to have missed payments put on end of loan. Wi...

#187527
Jun 28, 2010
173

Soldier173
Citizens Bank - Citzens Bank's ATM machine stole my money.

Last week I used a ATM at the local branch of Citezens bank (Bedford, MA)to withdraw $120 the machine did not give me my money but it deducted $120 from my account. I went into th...

#182756
May 19, 2010
548

Lmasters77
Citizens Bank Ordeal

I have been battling with Citizens Bank for a considerable amount of time involving a fraudulent debit card transaction that was done online on April 16, 2010. I made the mistake ...

#181094
May 06, 2010
676

Shbailey
Citizens Bank

I allowed a few family members to utalize my account for depositing their Income Tax and the bank put an hold on my account now one girl has been evicted and another has lost her c...

#173002
Feb 28, 2010
280

Anonymous
Citizens Bank - Citizens Auto Finance Co

We have been with Citizens Auto Finance for several years within the last several months we have been getting "courtesy" phone calls not so much courtesy they are very rude demandi...

#166918
Jan 07, 2010
2748

Mark513
Citizens Bank Charges $74 for $7 Overdraft - a 1,054% fee!

Citizens Bank charged $74 in overdraft fees for a $35 recurring item that was presented against a balance of $27.98, a $7.02 overdraft. That is a 1,054% transaction fee!

#162805
Nov 24, 2009
430

Holyoke
Citizens Bank - Forced me to accept a credit card I didn't agree to

In July 2009, I went to Citizens Bank to order more checks. When I walked up to the teller she told me that it needed to be done with one of their account associates.W...

#162739
Nov 23, 2009
357

Broomie2...
Citizens Bank charged overdraft fees for something that haden't even happened yet!

Citizens bank charged overdraft fees for items that weren't posting until 1 and 2 days later. How can you charge an insufficient funds fee for something that didn't even ha...

#157923
Sep 25, 2009
691

Anonymous
Citizens Bank- Buffalo

2 People stole $12,000, my life savings from my account at Citizens Bank. I prosecuted both. I told citizens Bank that they would even have a photo taken at the ATM of the person s...

#111452
Jan 22, 2008
684
Reviews 1-14 of 14

Related Information

Banks
A bank is a type of financial institution that acts as a payment agent for customers. It borrows and lends money. In the United States banks are not allowed to own non-financial companies. Banks operate as payment agents since they conduct checking or current accounts for customers, paying cheques, and collecting cheques deposited the current accounts. These financial stuctures offer almost all types of payment services. The activities of a bank can be subdivided into retail banking, private banking, business banking, and investment banking. Banks offer more commercial services which include: issue of banknotes (promissory notes issued by a banker and payable to bearer on demand); issuing bank drafts and bank cheques; providing documentary and standby letters of credit, guarantees, performance bonds, securities underwriting commitments and other forms of off balance sheet exposures; safekeeping of documents and other items in safe deposit boxes; currency exchange; sale, distribution or brokerage, with or without advice, of insurance, unit trusts and similar financial products as a financial supermarket

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